HARRISBURG, Pa. — As Pennsylvania gears up for Thursday's winter storm, the Pennsylvania Public Utility Commission (PUC) is offering home preparation and safety tips.
“Time spent on planning and preparing before a storm can go a long way toward keeping yourself and your family safe when severe weather hits,” said PUC chairman Gladys Brown Dutrieuille. “Snow, ice and high winds can disrupt utility service, underscoring the importance of storm preparations.”
The PUC encourages residents to consider the following tips before a storm strikes your community:
- Know your utility hotlines - Write down, print or save toll-free outage hotlines for your electric utility and/or your natural gas utility, which are listed on your monthly bills and posted on the PUC website.
- Save utility website address - Your utility’s outage reporting system can provide updates on repair and restoration efforts. Bookmark these electric utility outage sites and natural gas company websites.
- Keep your cell phone charged – A well-charged phone will keep you in contact with your utility, other emergency services and family members during any power outage.
- Secure supplies – Keep necessary food, medicine and other supplies on-hand, including batteries for flashlights.
Should you lose power during a storm, keep the following points in mind:
- Call your utility hotline to report outages - Do not assume that the utility already knows about your outage or that others have already called.
- Keep clear of wires - Do NOT touch or approach any fallen lines.
- Stay away from objects or puddles in contact with downed power lines.
- Do NOT try to remove trees or limbs from power lines.
- Pre-charge cellular phones or keep a portable cell phone charger on hand. Plan to use a corded phone, cordless phones won’t work without electricity.
- Do NOT call 9-1-1 to report power outages – report those to your utility. Calling 9-1-1 to report non-emergency issues like service outages can take resources away from other emergencies. SPECIAL NOTE: If you see a downed power line, immediately call your electric utility and/or 9-1-1.
Households should consider the following tips to help stay safe until power is restored:
- Use flashlights or battery-operated lanterns for emergency lighting. Avoid using candles or other potential fire hazards.
- Turn off lights and electrical appliances except for the refrigerator and freezer. When power comes back on, it may come back with momentary "surges" or "spikes" that can damage equipment.
- Leave one light on - After you turn the lights off, turn one lamp on so you will know when power is restored. Wait at least 15 minutes after power is restored before turning on other appliances.
- Use generators safely - If you use a generator, do NOT run it inside a home or garage or anywhere close to a window or vent. Also, connect the equipment you want to operate directly to the outlets on the generator, not your home's electrical system, which could shock or injure utility crews working on nearby power lines. Additional generator tips are available here.
- Check on elderly neighbors and those with special needs who might need additional assistance.
Consumers using natural gas appliances can also be impacted by storms:
- Check gas appliances - Electric power outages can affect home appliances that operate on natural gas. If they do not function properly when power is restored, call a professional for service.
- Evacuate if you smell natural gas - Get everyone out of the building immediately.
- Leave the door open and do NOT use phones; do NOT switch lights or appliances on or off; and do NOT take any other action while inside the building.
- Call 9-1-1 from a safe location - After you are safely outside, call 9-1-1 from your cell phone or neighbor’s home.
The PUC also cautions drivers to keep an eye out for utility crews working along the roads. The commission recommends giving crews ample room to work and to use extra care when traveling.